Who we are:

At AMOpportunities we connect international healthcare trainees with US clinical training experiences via a marketplace. We partner with hospitals, schools, institutions, and educators to create valuable educational programs for our visitors. The world is facing a global shortage of healthcare professionals, and AMOpportunities works to ensure that trainees have access to the clinical training they need to become the next generation of caregivers We are a Series-A funded startup and a market leader in our field.

Mission:

At AMO, we partner with trainees and educators to shape a world where an individual with a dream can learn anywhere, train anywhere, and work anywhere.

Vision:

We believe in a future where all people have equal access to education, training, and career opportunities regardless of national origin, belief, or identity. We strive to create this future by empowering connections that transcend borders and increase educational equity.

Summary

The Rotation Specialist/Advisor is the first point of contact for prospective customers. They are responsible for advising customers and encouraging them to register for AMO experiences. They are responsible for building the sales pipeline and processes from discovery to closing sales. The Rotation Specialist/Advisor will identify new channels to connect with the customer to provide the highest level of customer service. They will also partner with the Marketing department to identify opportunities to increase sales.

Essential Functions

  • Monitor and respond to emails, messages, support tickets, live chat leads, and texts of customers in a culturally sensitive manner

  • Develop, maintain, and build a customer base on an existing platform including but not limited to Zendesk, WhatsApp, and Calendly

  • Partner with other AMO team to qualify leads through customer engagement

  • Develop familiarity with program listings and advise customers on best-fit programs

  • Support in the training and development with support staff to identify leads and close sales

  • Work with the marketing department to vet leads through social media channels

  • Proactive outreach to incoming leads via email, phone, CRM, and livechat/facebook

  • Identify customer trends, provide feedback to management on customer preferences, demand, and pain points

  • Document and track potential sales leads

  • Build relationships with potential customers

  • Develop high-level familiarity with the U.S. and international Medical Education Systems

  • Other duties as assigned

Skills

  • Possess a strong work ethic

  • Be upbeat, driven, intelligent, well-organized, and articulate

  • Thrive in a fun, fast-paced environment startup environment

  • Represent the current team professionally and ethically

  • Be adaptable to change in the workplace and use change as an opportunity for innovation and creativity

  • Demonstrate an understanding of customer service regarding accommodation, politeness, helpfulness, trust-building, appropriate boundaries, and flexibility over phone, email, text and live chat platforms

  • Maintain relationships with partners/customers through various forms of communication

  • Ability to manage and prioritize multiple tasks and projects while working in a results-oriented environment

  • Ability to work independently as well as the ability to collaborate across different departments

  • Self-starter; ability to achieve goals without daily supervision

  • Strong analytical skills, detail-oriented, and ability to prioritize effectively multi-task and meet deadlines

  • Takes ownership of problems, has the ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow-through

  • Understanding of healthcare and medical education terminology

  • A high level of written and oral communication skills as well as the ability to think creatively

  • Proficient in Microsoft Office; including Word, Excel, and Outlook

Education and Experience

  • Bachelor’s degree in a related field

  • Previous experience in the healthcare or educational fields

  • Administrative healthcare knowledge

  • Experience selling

  • Experience managing multiple tasks

  • Experience working in a fast-paced startup culture

  • CRM software experience is a plus

What You Gain:

  • Competitive salary with commission

  • Comprehensive Benefits Program: Medical, Dental, Vision, 401k and Commuter Benefits!

  • A mission-driven work environment committed to a spirit of support, growth, and achievement

  • Performance-based career growth opportunities

  • A front-row seat for the exponential growth of a booming education tech company

  • Work/life balance

Equal Opportunity Employer

At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.

Apply Now